Identity verification (KYC) is a required step on OKX to unlock higher limits and access full platform features. Below are the most common questions new users have.
1. How to Increase Deposit and Withdrawal Limits?
Once you complete identity verification, your account limits will be increased.
Note:
Your 24-hour withdrawal limit depends on your fee tier level.
2. Which Nationality Should I Use for Verification?
If you hold multiple nationalities, use the one most closely tied to your official identity documents.
3. Why Can’t I Use a Voter ID?
Some regions do not support certain document types for verification.
If you believe your document should be accepted, contact customer support.
4. What Counts as a Valid Government ID?
A valid ID must be:
- Issued by a government authority
- Legally recognized
- Accepted in your country or region
Examples include:
- Passport
- National ID card
- Driver’s license
5. What If My Current Address Is Different?
You can still verify your identity.
However, you may need to provide additional documents to confirm your current address.
6. Why Is Address Verification Required?
Address verification is required for:
- Regulatory compliance
- Enhancing account security
7. Why Can’t Users Under 18 Register?
According to legal regulations, users must be at least 18 years old to use the platform.
8. Why Is a Selfie Required?
A selfie is used to match your identity with your submitted documents.
This helps prevent fraud and ensures account security.
Your data is securely stored and not shared with third parties.
9. What Documents Can Be Used for Address Verification?
Accepted documents include:
- Driver’s license showing current address
- Government-issued ID with address
- Utility bills (electricity, water, gas) issued within the last 3 months
- Bank statements issued within the last 3 months
- Official documents from government agencies, employers, or universities
All documents must clearly show:
- Your full legal name
- Your current address
10. Can I Use Mail or Packages as Proof of Address?
No.
Only official documents listed above are accepted.
11. Can I Change My Estimated Deposit Amount Later?
No.
The estimated amount is only used for reference during registration.
12. How to Check My Verification Status?
App
- Tap the menu icon
- Go to Profile & Settings → Identity Verification
Web
- Click your avatar
- Go to Profile → Identity Verification
13. Can Someone Else Contact Support on My Behalf?
No.
For security and privacy reasons, only the account owner can contact support regarding account or verification issues.
If you cannot log in, you can:
- Visit okx.com/help
- Use the chatbot as a guest
- Submit a ticket using your registered email
14. Can I Change My Name or Identity Information?
No.
Identity details cannot be changed directly.
You must contact customer support for assistance.
Important Notes
- Each account can only be verified with one identity document
- You are responsible for remembering your registered identity details
- Incorrect information may lead to verification failure
Get Started with OKX
If you have not registered yet, you can use:
https://oyidl.net/ul/6CngT5?channelId=OY1888
Register through this link to receive a 20% trading fee rebate.
Summary
OKX identity verification is essential for:
- Increasing limits
- Securing your account
- Accessing full trading features
Completing KYC correctly ensures a smooth trading experience.
Disclaimer
This content is based on OKX policies and general compliance requirements. Requirements may vary by region. Always refer to the platform for the latest updates.