Nothing’s more frustrating than sending crypto to your OKX account and watching the blockchain explorer confirm the transaction — while your OKX balance stays stubbornly at zero. Here’s exactly what to do when your OKX deposit doesn’t show up.
Step 1: Confirm the Transaction on Blockchain
First, check the transaction on a block explorer like Etherscan (for ETH/ERC-20) or Solscan (for SOL). If the transaction shows as “Success” with enough confirmations, the funds left your wallet — which means the issue is on OKX’s end.
For a deeper breakdown of this process, see our OKX Deposit Not Received troubleshooting guide.
Step 2: Check the Network Match
This is the most common mistake. If you sent USDT on the TRC-20 network but your OKX deposit address was set to ERC-20, the funds won’t appear. Check that the network in your withdrawal matches exactly with the network in your OKX deposit address.
- TRC-20 (Tron) → receive only on TRC-20 addresses
- ERC-20 (Ethereum) → receive only on ERC-20 addresses
- BEP-20 (BNB Smart Chain) → receive only on BEP-20 addresses
Step 3: Check for Pending Status
Sometimes deposits appear as “Pending” in your OKX transaction history. This usually means OKX needs additional confirmations before crediting your account. Large deposits or transactions on congested networks may take 30-60 minutes.
If you’re new to crypto deposits, our OKX deposit guide for the app walks through the entire process step by step.
Step 4: Contact OKX Support (When to Do It)
Contact OKX support if:
- The transaction shows confirmed on blockchain with 30+ confirmations
- You sent to the correct network address
- More than 2 hours have passed
- Your deposit is not even showing as pending
When contacting support, have your TxID (transaction hash), deposit address, and a screenshot of the blockchain confirmation ready. This speeds up resolution dramatically.
Step 5: Recovery Options for Wrong Network
If you sent funds on the wrong network, don’t panic. OKX offers a token recovery service that can retrieve incorrectly sent funds. The process requires:
- Submitting a recovery request via OKX support
- Providing proof of the wrong-network transaction
- Paying a recovery fee (varies by network and amount)
The recovery process takes 1-14 days depending on the complexity. For more information on OKX wallet operations, see our OKX Web3 wallet management guide.
Prevention Tips for Future Deposits
Always do a small test transfer first, double-check the network selection before confirming, and bookmark your deposit addresses to avoid copying wrong addresses in the future.